The Limited Lifetime Warranty is applicable to all Zen Moissanite moissanite gemstones (including loose moissanite gemstones and moissanite gemstones that are part of jewelry pieces). Limited Lifetime Warranty Terms & Conditions In the event that the package is returned to sender due to unpaid custom fees, the recipient (Client) will be responsible for covering the cost of a second shipping fee.Īll Zen Moissanite jewelry is covered by our Limited Lifetime Warranty and Lifetime Manufacturer’s Warranty. These delays are beyond our control and may significantly impact your delivery timeline. Please be advised that failure to pay these fees in a timely manner may result in the package getting returned to the sender (Zen Moissanite). To determine what these additional costs will be, we advise you to check with your state/country’s customs and border office to avoid any surprises. We cannot estimate these fees as they vary based on the package's value and destination. You will be required to coordinate and submit the payment directly with the provided courier service. At this point, our courier will contact you to collect these fees on behalf of your customs agency/border services. In other words, taxes as well as customs/duty fees for goods purchased internationally are charged once the ring has shipped and arrived at the border. These charges are the client’s responsibility. International orders (outside of Canada) may be subject to duties and customs tax upon crossing their country’s borders. Unlike local Canadian orders, we do not charge sales taxes to international clients at checkout. ![]() Import duties, sales taxes, and brokerage fees are not included in the product price or shipping and handling costs. Sales taxes will vary based on your province. Taxes are calculated and charged on Canadian based orders at check out. Sales taxes are not included in the product listings. Please contact us if you have any questions/concerns. We cannot ship packages to P.O boxes nor can we ship them to military bases. IMPORTANT: We ask that clients provide a residential address as the delivery address as a signature is required upon delivery. Please refer to the above Lead Time tab for details on our Production Timeline. Client’s failure to/delay in providing customs the required information (Some customs require proof of identification for high value imports).Client’s failure to/delay in paying custom fees (Please read the Sales Taxes & Duties tab below).Custom processing (for international orders).Peak season volumes (i.e during holidays).Please note that these shipping timeframes may increase without notice due to: We strongly advise clients to monitor their package closely once it ships to avoid delays. We also offer in-store pick-up for local clients in Wendover, ON, Canada. Priority Worldwide Shipping (1-3 business days).Express Worldwide Shipping (3-5 business days). ![]() Complimentary Standard Worldwide Shipping (5-10 business days).We offer three shipping options to Canadian & International clients: ![]() We ship internationally from Wendover, ON, Canada to anywhere in the world.
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